About Our Shipping
Shipping time estimates are from the date shipped. Orders ship within two business days.
You will receive a shipping confirmation email when the order has been processed for shipping. Included in the email is a link to track your order. U.S.P.S. uses "label numbers" which often do not show up in their system. The label numbers are necessary for tracking the, very infrequent, (one in three years to be exact) lost order. If your order doesn't show up within the expected time frame please contact us for help in tracking it.
U.S.P.S - The United States Post Office is suggested for shipping smaller items. It is the least expensive, but fastest and most reliable, option. Priority Mail takes 2-3 business days from the date shipped.
Fed Ex - Fed Ex is suggested for packages that are too heavy to affordably send through USPS, or for addresses the U.S. Post Office doesn't deliver to. Regulated materials (non-chlorine shock and Acid Magic) MUST be shipped using Fed Ex ground service. If either of those products are ordered, they will be shipped through Fed Ex Ground regardless of the shipping option chosen. If purchased with other items - the other items will be shipped in the chosen shipping method. (There is no extra charge for this divided shipping). Fed Ex Ground is 5-7 business days from the date shipped.
Fed Ex - Fed Ex is offered for customers' personal preferences.
Heavy items 50lbs and over - Items in 50lb containers will be shipped by either Fed Ex or freight. Shipping cost is currently included with the price of these products. The shopping cart will currently ask for additional shipping cost on these orders. For now, choose a shipping method, if the additional amount causes overpayment for shipping, it will be refunded.
International Orders - You, the buyer, are responsible for custom's fees and taxes. Refused shipments will not be refunded. They may be exchanged for items of equal or lesser value and any extra shipping costs must be paid by the buyer. UPS is recommended for international shipping. If using another method, realize that USPS hands the package to the postal service in the destination country. This hand off many times results in packages that are lost or that get delayed in customs. Use USPS at our own risk.
Express Shipping - Orders are usually shipped within 1-2 business days. If you selected an expedited shipping like 3 Day Select, every effort will be made to ship your order order within 1 business day
Please also note: Orders placed on Friday often will not ship until Monday.
Please contact us with any questions or special requests.